MySportSync Support
How can we help?
Find quick guidance for common questions or contact us directly for help with your account.
Contact support
Email us with a brief description of the problem. Please do not send your password, payment-card details or other sensitive information.
Email support@mysportsync.comSign-in help
Use the password-reset option on the MySportSync login screen. If you still cannot access your account, email support from the address associated with it.
Open the login screenCalendar sync
Check your calendar connection in Settings, then refresh your schedule. If a fixture is missing or incorrect, tell us the sport, league, team and fixture.
Open MySportSyncNotifications
Check both your MySportSync notification preferences and your device notification permission. Include your device type when reporting a reminder issue.
Get notification helpSubscriptions
Web subscriptions can be managed from MySportSync Settings. App Store subscriptions are managed through your Apple subscription settings.
Get subscription helpDelete your account
Signed-in users can request deletion from Settings. We also provide instructions for anyone who cannot sign in.
Read the deletion instructionsPrivacy
Read what information MySportSync handles, why it is used and the choices available to you.
Read the Privacy PolicyWhat to include in a support request
- The email address associated with your account, if the issue is account-specific.
- Whether you are using the web app or the iPhone app, plus your device and app version if known.
- What you expected to happen, what happened instead and the steps that led to the issue.
- A screenshot if it helps, after removing any private information you do not want to share.